Terms & Conditions

These tems and conditions apply to all transactions on the Fosters for Furniture website and in store. By placing an order with us you will be deemed to have read, understood, and agree to these terms and conditions. If you need clarification on anything, please contact us at sales@fostersfurniture.co.uk or on 01709 365255 before placing an order.

Pre delivery:

1. Outstanding balances must be paid for in full before delivery.

2. All quoted prices are inclusive of V.A.T at the current rate, unless other wise stated, and are subject to change if the rates of V.A.T change.

3. All delivery dates quoted at the time of sale are given in good faith and whilst every effort will be made to honour them, it must be recognised that they are estimates and consequently the company cannot accept any liability or claims for compensation resulting in late delivery.

4. Delivery will be arranged within the normal delivery areas of the company on designated days.Reasonable access must be provided and it is the resopnsibility of the customer to ensure that the goods selected will fit into the property. If access to the property is not possible by normal means, alternative arrangements such as the removal of windows,doors or alterations to the goods or property may be necessary at the risk an cost to the customer, it is the responsibility of the customer to prepare safe and reasonable access including the removal of all ornaments,pictures,mirrors and breakables where necessary. The company cannot be responsible for any damageresulting from the moving of miirrors/pictures etc. in order to position the goods.

5. Delivery will be carried out by our own professional two person team and will be placed in the room of your choice, set up/ assembled before removing and disposing of any packaging. We aim, where possible to deliver all items ordered together.

6. If the customer is unable to take delivery of the goods when they become available, the balance must be paid, and the company reserves the right to charge for longer term storage at its discretion.

7. Unless otherwise stated on the price ticketingat the point of purchase, all prices do not include delivery to your home or chosen address.

8. Once manufacture of any special order/ bespoke goods has commenced we are committed to take the goods concerned. We regret therefore that goods ordered or cut specially cannot be returned. Any stock goods requested to return because of a change of mind, or other reasons that we may deem unreasonable or out of our control. We reserve the right to not accept return, or if agreed, to retain the deposit or a charge up to 30% of the goods/ order value. This does not affect your statutory rights.

After delivery:

1. We guarantee the goods for one year, unless a longer manufacturers guarantee is available. This guarantee does not cover any defect, fault or damage which arises through general wear and tear or mis-use( mis-use includes any failure to care for the goods in accordance with the care advice given). The guarantee does not cover defects that are brought to your attantion before you agree to purchase the goods and which are noted on the sales invoice, i.e. clearance goods. Notification of any defect needs to be made to the store as soon as is practicable.This does not affect your statutory rights.

2. We require you to inspect your goods thoroughly upon delivery and sign the despatch note to confirm the goods have been recieved and the furniture and your property have been left in a good condition. Should a defect or fault be apparent with your furniture you should make a note of the problem on the despatch note or notify us in writing as soon as is practicable. If the defect is covered by our guarantee the goods will be repaire by us or alternatively at your option,replaced.

3. If you notify us within the guarantee period of any defect or fault which your goods have developed, provided that our inspection confirms that the fault is covered by our guarantee. We will take such measures as may be necessary to rectify the problem to your reasonable satisfaction.

4. The goods remain the property of the company until they are paid for in full.

Please see other sections for delivery/deposit/returns or price guarantee terms and conditions.

Nothing in these conditions affects your statutory rights as a consumer.